• Geforce Graphics Cards FAQs
    • Why can't I enable 3 monitors?

      Because of a limitation in Windows XP, you are only able to enable 2 monitors. If you upgrade the operating system to Windows Vista, 7, or 8 you will be able to enable 3 monitors.

    • What is the operating temperature of my PNY graphics card?

      Your PNY graphics card temperature will depend greatly on the environment that the card is installed into, case fans, and airflow, however any temperature below 105C or 235F is acceptable for any PNY Graphics card to operate normally if it is a 700 series card and below.

      900 Series cards and higher including RTX will operate normally up until 95C.

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    • Why do my fans NOT spin?

      New Nvidia graphics cards have a new feature where the graphics processor allows these graphics cards to run passively cooled until a certain temperature threshold before the fans turn on and spin. (within 65-70C range). This is completely normal and is not a cause for concern. When a graphics load is put on the card and the temperature rises the fans will start and cool the card down.

    • What is the optimal power to run a PNY Verto GeForce Graphics Card?

      Power Supply requirements vary depending on the video card purchased. Please refer to side panel of your graphics card box for the recommended system Power Supply.

    • How can I claim warranty on a Defective PNY Graphics Card?

      Please Contact our PNY Technical Support Group they will gather information about your system and troubleshoot to try and determine and resolve the issue, if our team is not able to do this they will setup a Warranty RMA for you. This will allow you to send the Graphics board back to PNY for service. PNY Technical Support is not able to offer exchanges or refunds on Products, this is done by the store within their return period. r.

    • How do you disable Vertical Sync?

      If you do not see the option to disable VSYNC in your particular game settings, you can force VSYNC off globally in the NVIDIA control panel. To do this, open your NVIDIA control panel and click on 'Manage 3D Settings'. In the center you will see the various 3D settings. Scroll to the bottom of the list and you will see 'Vertical Sync.' Click on it and choose 'Force Off.' If you notice tearing in games, force the Vertical Sync on to resolve it.

    • Does my PNY Graphics Card support TV through the VGA connector?

      PNY Graphics Cards do not support TV out via VGA. TV out is limited to cards that have HDMI out and, on older PNY graphics cards, Svideo/Component Out.

    • Will two different video cards work in SLI?

      No, you must match the video cards to properly implement SLI. The two cards can be from any manufacturer, as long as they are the same GPU and memory type. For best results, PNY recommends that when possible try to use two of the same model video cards from the same manufacturer to avoid problems.

    • Where can I download the latest GeForce Drivers for my graphics card?

      All Drivers are available on the NVIDIA website. Are PNY drivers WHQL certified? PNY uses the Reference NVIDIA drivers from Because of this, the official drivers are WHQL certified, while the unofficial are Beta and not WHQL certified. Please note that Windows XP support from Microsoft has ended and Windows XP drivers are no longer WHQL; however, NVIDIA certifies the driver releases that are not WHQL to work, these drivers are labeled Game Ready Certified drivers instead of WHQL Certified.

    • I have installed my new PNY GeForce video card into my older PC and my PC is either freezing at the startup screen or not displaying any video. Why?

      Newer computers and modern PC motherboards have implemented new features that modern video cards depend on in order to function therefore some older PC motherboards are not compatible with modern video cards. If you are experiencing this issue, please contact your PC or motherboard manufacturer for assistance, or upgrade your PC or motherboard in order to use the video card.

    • Can I use SLI with the GTX 1060 video card?

      No, the GTX 1060 does not support SLI. The GTX 1070 and 1080 line do however contain SLI functionality.

    • Do the GTX 1070 or 1080 video cards support 3 or 4-way SLI?

      No. These models only support 2-way SLI configuration.

    • I am setting up SLI on my PNY GTX 1070 or 1080 video cards. Do I need an SLI HB Bridge or will a standard SLI Bridge work?

      You can still very much use a classic 2-way bridge between two GTX 1070 or 1080 cards, but the performance will be insufficient at higher resolutions. For 4K resolutions it is recommended by NVidia to use a SLI HB (High Bandwidth) Bridge.

    • Why can’t I find drivers for Windows XP or Windows Vista for the latest PNY GeForce Graphics Cards?

      The NVidia driver for the current generation of GeForce video cards no longer supports Windows XP or Windows Vista. If you are running these operating systems you will need to upgrade in order to use these products. There are NVidia drivers currently available for Windows 7, Windows 8/8.1 and Windows 10.

    • Does my PNY Graphics Card support TV output?

      Many GeForce video cards today now include an HDMI connector specifically designed to connect to modern TV displays that support HDMI. You can connect these video cards to a modern TV via HDMI and enjoy your gaming and media experiences in high definition.

    • When I install the drive for my NVIDIA graphics card (GeForce/Quadro/Turing GPU’s) in Windows 10 I receive the message that the driver is not compatible with this version of Windows or the driver installation does not complete successfully.

      Drivers for GeForce/Quadro/Turing GPU’s will not be installed on systems with Windows 10 RS2 or earlier. To resolve this please update to the latest build of Windows 10. Once this has been done you will be able to install the driver successfully.

  • NVIDIA Pro Graphics Cards FAQ's
    • Why should I buy an NVIDIA® Professional Graphics Card over a high-end gaming card?

      We do not recommend, nor do we support, using gaming cards to support professional applications. Our NVIDIA® professional graphics boards were designed for the sole purpose of providing maximum optimal performance in professional applications such as AutoCAD, 3ds Max, Maya, Pro-Engineer, Photoshop, SolidWorks, and many others. NVIDIA professional graphics boards are certified to support a wide variety of professional applications.

    • How many Watts should my power supply be rated for, to support an NVIDIA® Professional Graphics Card?

      On the specifications page for each of our NVIDIA professional graphics boards, we state the maximum power consumption. Subtract the total power requirements of your current configuration from the total Wattage output rating of your power supply. As long as the remainder is greater than the maximum power consumption of your NVIDIA professional graphics board by PNY, you will be fine.
      If needed, you may use a free power supply calculator (see the link below for an example) to determine whether your power supply will meet the overall power requirements of your configuration:

    • What are the recommended BIOS settings for an NVIDIA® Professional Graphics Card?

      Caution: Change BIOS settings at your own risk. PNY Technologies cannot be held responsible for problems arising from changes made to the BIOS settings of your PC. We recommend using the optimized default settings for your motherboard BIOS. If your motherboard has an onboard (also known as integrated or embedded) graphics card, we recommend that the onboard graphics card be disabled in the BIOS set up menu, if there is a setting that allows you to do this. Check with the motherboard manufacturer or the computer manufacturer for further information on how to do this.
      Also, in the BIOS menu, look for a setting such as Primary Video, or Primary VGA. If that is set to Auto or Onboard or Integrated, please change it to PCIE or PEG or External, to designate your new graphics card as the primary display adapter.

    • What sets NVIDIA® Professional Graphics Cards ahead of high-end gaming cards?

      All PNY NVIDIA professional graphics cards include hardware and software optimizations targeted to professional applications and they are ISV certified for many professional applications. PNY Technologies only recommends and supports using our PNY NVIDIA professional graphics cards to support professional applications (such as Adobe Creative Cloud, Autodesk 3ds Max and AutoCAD, SolidWorks, TradeStation, and many others).

    • Is there a utility that can tell me if my video card is operating correctly?

      DirectX Diagnostics is an application that can help check to see if there are any issues associated with your video as well as other devices. Click on the task bar where it says, "Type here to search," and then type dxdiag, and then click the dxdiag Run command. Now click the Display tab to look for any indication of video issues. Click the Exit button when finished. Also, SPECviewperf is a benchmarking application that may be downloaded for free from

    • If I have onboard video, how do I disable it when I install your new video card?

      Before inserting your new PNY NVIDIA professional graphics card, boot the PC with the monitor connected to the onboard (integrated/embedded/built-in) graphics card. Open the display adapters category in Windows device manager. You should see an entry representing your onboard graphics card. Right-click the onboard graphics card and then left-click the option to disable it. If prompted, click Yes to confirm. Close the device manager, and then take the normal steps to reboot. During the reboot, after Windows has shut down, tap the key (Example: F1, F2, or Delete) to enter the BIOS set up menu. In the BIOS set up menu, select the proper setting to disable the onboard graphics card, and/or to tell the PC to use the external PCIE graphics card as the primary display adapter (Example: Change Primary Video from "Auto" to "Onboard/Card," or to "Onboard/PEG"). Save the settings and exit. The display will go black. Immediately, press the On/Off button (and hold it pressed-in) on the front of your PC (usually for about five seconds) until the PC powers down. Unplug the power, ground yourself, disconnect the monitor cable from the back of the PC, insert your new PNY NVIDIA professional graphics board, connect one or more monitors to your new graphics board, connect the power, and boot to Windows.

    • I inserted my new NVIDIA professional graphics board into my PC, but then when I tried to boot, it hung in POST at a blinking cursor, or at a prompt to enter the System Set-up menu.

      This issue may be UEFI-related. All of our current NVIDIA professional graphics cards are UEFI compatible, and will work best in recently manufactured name-brand workstation-class systems and motherboards with UEFI boot enabled.
      You may need to check with your system manufacturer or motherboard manufacturer support representative for advice on the correct settings to use. The relevant settings may include UEFI Boot, Secure Boot, and CSM (or Compatibility Mode or Legacy Mode).
      As a troubleshooting step, please consider trying your NVIDIA professional graphics board in a different PC.
      If the system is older, a BIOS update to the motherboard may be required to enable your PC to boot after inserting your new NVIDIA professional graphics board. CAUTION: PNY cannot be responsible if a BIOS update fails to resolve this issue, or causes other issues, so it is best to have a support representative from the computer or motherboard manufacturer help you with a BIOS update.

    • When I install the driver for my NVIDIA professional graphics card in Windows 10 I receive a message that the driver is not compatible with this version of Windows, or the driver installation fails. How may I fix this?

      Drivers for NVIDIA professional graphics cards will not install successfully on systems with Windows 10 RS2 or earlier. Please run Windows Update, and install all available updates to your installation of Windows. It may also help to update the chipset drivers for your motherboard, and to temporarily close applications running in the background, including your anti-malware. It may help to try installing a different version of the driver. Starting at the page linked below, NVIDIA has multiple driver versions available to download and install:
      Official Advanced Driver Search | NVIDIA. Support Section.
      Download the driver file to your hard drive. Then, close your web browser, and double-click the downloaded driver installation file. "Go with the defaults" at first, but when it defaults to Express installation, change it to Custom installation. On the page after that, add a check-mark to the option to "Perform a clean installation."

    • I inserted my new NVIDIA professional graphics card, connected my monitor to it, and then did not get a display during boot up. What can I try?

      Please ensure that your new NVIDIA professional graphics card is seated properly into its slot.
      If your NVIDIA graphics card has a fan, please verify that it spins when the system is powered on. If your NVIDIA graphics card requires a supplemental power connection, please verify that the power is connected properly. Power to your graphics card should be dedicated, not shared with another component.
      Please keep in mind that a display image is sent to only one output connection on your new NVIDIA graphics board during boot, so if you only have one monitor connected, and you are not getting a display, it is advisable to power down the monitor, and then switch it to the next output connection on your NVIDIA graphics board, and then power up the monitor again. If you are still not getting a display, repeat the steps until you have tried each output connection on the NVIDIA graphics board. An even better option may be to connect multiple displays instead of only one.
      Connect only 2 cables to the monitor: a power cable, and the signal cable connecting it to your NVIDIA graphics card. In the OSD menu for your monitor, verify that the appropriate input or source (example: DisplayPort 1) is selected.
      It may also help to use a different adapter and/or cable to connect a different make and model monitor to your graphics card, to eliminate the chance that the issue is due to a problem with the monitor, cable, or adapter.
      As a troubleshooting step, it may be helpful to insert the NVIDIA professional graphics card into a different computer, and/or try a different graphics card in place of the one from which you do not get a display.
      If there are other cards in other slots, it may help to remove them temporarily, as a troubleshooting step.

    • How may I verify that my NVIDIA professional graphics board is a PNY product?

      Ground yourself, and examine your NVIDIA professional graphics board (but do not void the warranty by disassembling it). Find a bar code sticker with the PNY logo on it, and an 18-character alphanumeric string starting with the letter "P." This is the PNY serial number. A second character string starting with a "V" will identify the model. If there is no PNY bar code sticker affixed to your NVIDIA graphics board, look for a sticker with a company name on it (such as Dell, HP, or Lenovo). Or, look for a sticker with a character string starting with "CN" or "CT" or "FRU." These markings are found on OEM (Original Equipment Manufacturer) NVIDIA professional boards, which are NOT PNY products, and are NOT supported by PNY. If this NVIDIA graphics board was purchased pre-installed in a new Dell or HP or Lenovo computer, please contact that company for support. If you have and issue with an OEM NVIDIA graphics board that you purchased as a separate component, please contact the seller of the graphics card with your receipt or invoice at hand.

    • Will disabling Vertical Sync in the 'Manage 3D Settings' section of the NVIDIA control panel increase my performance or benchmarks?

      Yes, it will. To enable maximum performance in benchmarks, set 'Vertical Sync' to "Force off" in the Manage 3D settings section of the NVIDIA control panel.

    • What Linux drivers should I use and how do I install them?

      The latest Linux drivers and installation directions can be downloaded starting from the page link below:

      - Select the Product Type, Product Series, and Product that match your NVIDIA graphics card.
      - Select Linux 64-bit as the Operating System.
      - Click the Search button.
      - Below the Download button, find Release Highlights, Supported Products, and Additional Information. In Additional Information, you will find a README link to The NVIDIA Accelerated Linux - Graphics Driver README and Installation Guide, and a link to NVIDIA's Linux Developer Forum.

    • My onboard sound card stopped working after I installed an NVIDIA® graphics board. How may I fix it?

      Re-enable the onboard sound card (integrated audio) in the BIOS set up menu. Save the settings and exit. If the issue persists, please reseat all cable connections for your speakers, verify that they are powered on, and that volume is not muted in your volume controls. Still having an issue? Disconnect the speakers, and connect headphones to the speaker output connection, and check for audio output. It may also help to update the driver for your sound card.

    • End of Support Notification for Quadro Drivers on Windows 7/8 client and Server OS

      Quadro drivers for the below operating systems have been discontinued, and will receive no further bug fixes / security updates after January 14, 2020. NVIDIA will no longer release new Quadro drivers or bug/security fixes that support these operating systems. Operating systems affected:
      - Windows 7
      - Windows 8
      - Windows 8.1
      - Windows Server 2008
      - Windows Server 2008 R2
      - Windows Server 2012
      - Windows Server 2012 R2
      Future NVIDIA RTX / Quadro driver updates will be focused on Windows 10 and later operating systems. It is recommended that any Windows 7/8/8.1/Server 2012/Server 2012 R2 users transition to Windows 10 operating systems at their earliest convenience.

    • Why is my PNY Quadro P620 V2 locking up during rendering?

      PNY has identified an issue with the PNY Quadro P620 (part number VCQP620-PB/VCQP620-BLK/VCQP620-SB) where during heavy rendering use, the P620 may lock up. To resolve this issue, please contact PNY Quadro Support for help updating the vBIOS on the P620.
      Caution: Please note that this file cannot be used on any non-PNY version of the P620, and forcing the installation will cause these cards to become inoperable.

    • I am using PNY's mini-DisplayPort to HDMI adapter to connect my 4K monitor to my Quadro P400 graphics card, and I can display at 4K resolution at 60 Hz, but I cannot enable HDR. Why?

      NVIDIA's Pascal generation Quadro professional graphics boards support HDR; However, the PNY mini-DisplayPort to HDMI adapter does not support HDR. If your 4K monitor features DisplayPort or mini-DisplayPort connectivity, then disconnect the HDMI cable and adapter, and instead use a mini-DisplayPort cable (or a mini-DisplayPort to DisplayPort adapter and a DisplayPort cable) to connect the 4K monitor to your Quadro graphics board.

  • Memory
    • Which memory should I purchase for my computer model?

      The best resources for determining the memory you should use in your specific model of computer is the manual that came with your computer. This will detail the memory specifications of your system.

    • Do you have a memory configurator online?

      No, PNY does not have a memory configurator at this time. You can determine the memory in your system by referencing your system manual.

    • If I don’t have motherboard with built in lighting control, can I still customize the RGB lighting on the RAM? Is there a software from PNY or other third-party software that you can recommend for me to use for customizing the RGB?

      PNY does not offer RGB software. however, the memory module RGB feature is tested for compatibility with major motherboard control software such as MSI Mystic Light, ASUS Aura Sync as well as Gigabyte RGB Fusion 2.0 and ASRock Polychrome Sync.

    • Why does the RAM not appear on the motherboard's RGB application?

      PNY XLR8 gaming memory has been tested for compatibility with the major motherboard RGB control software. However, compatibility issues may arise based on your system configuration. If that is the case, additional plug-ins may be required to sync the memory RGB feature with your software.

    • Where can I customize the RGB for this ram?

      You can customize the RGB lighting for the XLR8 Gaming EPIC-X RGB 3200-4600MHz Desktop Memory with your motherboard’s RGB control software. The memory has been tested with major motherboard control software such as MSI Mystic Light, ASUS Aura Sync as well as Gigabyte RGB Fusion 2.0 and ASRock Polychrome Sync.

    • The memory will not fit due to the heat spreaders. Can the heat spreaders be removed?

      No, removal of the heat spreader will void your warranty. XLR8 Gaming memory is available with low profile heat spreaders to offer the highest level of compatibility.

    • My system specs say to use DDR4 1866MHz memory. Can I use a faster type such as DDR4 2133MHz?

      Yes, using a faster memory within DDR4 will be backwards compatible with a slower memory speed.

    • The manual for my PC says it uses dual-channel memory. Are there actually dual-channel DIMMs or is that something that refers to how the memory is accessed on the motherboard?

      The manual is most likely referencing a dual-channel memory configuration. This configuration consists of two single channel modules, in alternating slots of the motherboard. Please reference your motherboard’s manual for the correct slots to use to ensure the system is running in dual channel mode.

    • How many pins does the memory have?

      The number of pins on a memory module differs between SODIMMs and DIMMs and between DRAM technologies such as DDR3, DDR4, etc. DDR3 SODIMMs have 204 Pins DDR3 DIMMs have 240 pins DDR4 SODIMMs have 260 pins DDR4/DDR5 DIMMs have 288 pins

    • Where can I find the DRAM timings for my PNY memory module?

      The published the CAS latency for each model can be found on the packaging and datasheets for each model. The full timings can be identified using built in utilities on your system or through a third-party utility such as CPU-Z.

    • Can I mix the PNY memory with my old memory?

      Memory can be mixed if it shares the same spec, with frequency speed, CAS latency and voltage being the same. If your system uses JEDEC standard memory, PNY performance memory will be compatible if you choose a matching frequency speed for your system.

  • SSD
    • Why SSD?

      SSDs, or Solid-State Drives, do not come with moving parts giving the ability to operate silently and be more reliable. SSDs provide a significant performance increase versus the traditional HDDs. Since the SSD uses flash chips, the time needed to locate the data is virtually eliminated as data is written evenly throughout the flash chip.

    • Why PNY SSD?

      PNY has been making PC components for over 30 years. With our new focus on SSDs, we strive to make the highest quality products available. What are the types of SSDs PNY has? Our SSDs are split into three categories: Consumer, Client, and Enterprise. As you move from Consumer to Enterprise, a higher endurance NAND that is required for the specific applications is introduced, as well as additional features. Although each category serves a different purpose, they all get the same attention to detail and quality you expect from PNY.

    • Can I use the SSDs in a RAID array?

      Yes. Any of the SSDs can be used in a RAID array, but only certain drives run through RAID testing and should be used in a RAID array. Please contact PNY Tech Support for more information and assistance in determining the best PNY SSD to use for your workload.

    • Do I need any special drivers?

      No, PNY SSDs operate with standard drivers making it easy to plug into and work on most major operating systems, such as Windows and MacOS.

    • Can I clone my hard drive onto the SSD?

      Yes this can be done with proper cloning software. Various software tools are publicly available on the internet to help you with the cloning process.

    • What operating systems are supported?

      Each PNY SSD supports a wide range of operating systems unique to the target application. For more information, check the particular drive’s product brochure.

    • Can I use the SSD in a desktop/laptop?

      PNY SSDs are designed to be compatible with many of the leading manufacturers and tested across numerous configuration options. If you are experiencing any difficulty, please contact PNY Tech Support to assist you..

    • My SSD is not detected, what do I do?

      First, you want to make sure you have Initialized the SSD Drive, you can do this through your operating systems disk management options net look to see if you have the latest UEFI/BIOS for your motherboard. If using a desktop, try another SATA port. If the UEFI/BIOS has the AHCI option, try Enabling/disabling to see if it helps. If none of these work, contact PNY Tech Support who will do their best to assist you.

    • How do I upgrade firmware?

      You can find instructions on how to upgrade by downloading our Firmware update tool. located on the SSD Firmware upgrade page linked here and scrolling down to the Firmware section. Please note only certain SSD's have firmware updates, if you do not see your SSD listed no update is available.

    • Do SSDs require defragging?

      No, it is not necessary or recommended to defrag an SSD. Since there are no physical disks, there is not need to organize the data in order to reduce seek time. PNY SSDs have TRIM, which serves the same basic function to make your drive faster without subjecting the drive to the extra workload. Defragging an SSD will put undue wear and tear on the drive and may actually shorten its life.

    • Why is my SSD not as fast as it used to be?

      As you fill up your SSD, its controller has to find or create free space in order to move data around for you to write more. This impacts the speed of the SSD and you may notice a slowdown, This function is known as Garbage Collection. PNY SSDs work to optimize the Garbage Collection process to minimize the performance impact however as more space on the SSD is used the more impact it has on the SSD's performance.

    • Why are the lower capacities slower than the larger ones?

      If an SSD has a lower capacity, the controller will be unable to write to multiple locations at once. This is because SSDs with a lower capacity have fewer or smaller capacity NAND. To a certain extent, the faster the SSD the more operations it can do at once.

    • I only have SATA I or II ports on my computer, will my SSD work?

      Yes, Current PNY SSD's (2018 and later) will require that you have a Sata II port for normal operation. a Sata I port should not be used as we cannot guarantee its operation in these older systems.

    • What is OP?

      OP, or Over Provisioning, is the reserved space where the controller does its work. A higher OP drive has a higher performance and endurance, but comes at the cost of capacity. PNY’s Consumer and Client drives offer a balance between performance, endurance, and capacity with Over provisioning to ensure the life and longevity of your PNY SSD.

    • What is Wear Leveling?

      Wear leveling is a function of the SSD that is designed to extend the life of the NAND. If you use the same part of the SSD all the time, the NAND begins to wear out at a faster rate than normal. PNY implements wear leveling processes to spread out writes to NAND. This implementation helps avoid “hot spots” and makes sure the SSD lasts as long as possible.

    • What is ECC?

      ECC stands for Error-Correcting Code. When data is interpreted by an SSD, there is the potential of being incorrect. PNY's SSDs have ECC to ensure that the data being interpreted is the same data that was inputted into the drive.

    • What is MLC?

      MLC, or Multi-level Cell, refers to the type of NAND used on an SSD. SSDs were initially made with Single-level Cell (SLC) NAND. Although SLC was extremely fast and durable, it was very expensive. As technology matured, NAND manufactures were able to store more bits of data in the same amount of space, known as Multi-Level Cell. MLC sacrifices a small amount of performance and endurance, while increasing capacity and lowering cost-per-Gigabyte.

    • What is Secure Erase?

      There are two levels of Secure Erase: standard and enhanced. Standard Secure Erase will delete the map of the SSDs controller. Although the data will still exist on the NAND, the controller will see no data. Enhanced is the most secure version of secure erase by writing random bits to the entire drive multiple times. This ensures that none of the data will be salvageable. Performing a Secure Erase on your drive is destructive and should be used cautiously because it will make it extremely difficult to nearly impossible to read the data on the drive. PNY Does not provide a program to Secure Erase however any program that advertises this function will work with PNY SSD's

    • My M.2 NVME SSD is not Recognized in Windows 7 and Windows Server 2008 R2

      Windows 7 and Server 2008 R2 does not Natively support NVME M.2 Drives, it is recommended to upgrade to windows 10 or later however if that is not appropriate for your needs at the current time Microsoft has released a limited Hotfix, This hot fix is located at the link below however as Support for windows 7 and server 2008 R2 is ending this hotfix may be pulled by microsoft at any time and the recomended solution is to upgrade to windows 10 or later operating system.

    • M.2 SSD 2280 Installation Guide

      1. Shut down your system 2. Turn off your computer completely. 3. Now remove the power cable and battery if applicable. The battery removal step applies only to laptops when it's possible to remove the battery. To see how to remove the battery, refer to your owner's manual. 4. Discharge residual power if this is a laptop installation. If your laptop has a removable battery, remove it, and hold the power button for five seconds to discharge any electricity left in the system. 5. Open the computer case or user accessible bay 6. Touch an unpainted metal surface to ground yourself. This protects your computer's components from the static electricity that's naturally present in your body - grounding is an extra safeguard. 7. Locate the M.2 PCIe slot. This slot is usually easy to find in desktops, but in laptops the location will vary - it's typically under the bottom panel, or under the keyboard. Refer to your owner's manual for the exact location, as every system looks slightly different. 8. Insert the SSD. Depending on your computer, there might be a heat sink or screw that needs to be removed prior to inserting your new NVMe PCIe SSD. To insert your PNY NVMe PCIe SSD, hold the SSD carefully by the sides. Do not touch the gold connector pins. Align the notches in the SSD with the ridges in the PCIe slot, then insert at a 30-degree angle. Do not force the connection. To secure the drive, it might be necessary to insert the screw into the provided mount on the motherboard. Do not over-tighten the screw. MAKE SURE you only use the mounting screw for the "2280" drive. This should be printed on your motherboard or this information will be provided in your motherboard owners manual. Please remove any screws that may be installed in the 2260 of 2242 mounts on your motherboard. Failure to do so will result in damage of your PNY M.2 2280 NVMe drive. Please refer to the picture below. 9. After the SSD is securely seated in the slot, put your computer back together and reconnect the battery if it was removed. Turn on your computer. Unless you removed your old storage drive in a previous step, the computer is booting from the old drive and you will need to enter your motherboard BIOS and change the boot order to the the new M.2 drive and then install your operation system or clone your existing drive to the new M.2 drive using cloning software of your choice.

  • USB Drives
    • Will my USB Drive work if I'm using it in a hub?

      If you are using a powered hub, there should be no problem. Each port in a powered hub has full power to draw from. If you are using in an unpowered Hub there may be an issue with power being delivered to the USB Drive, please ensure that other items are removed from an unpowered Hub and try the PNY USB again.

    • Why can’t I find the USB device after the installation is complete?

      If you are on a Network you'll need to change the drive letter. Here are the steps to reassigning the drive letter in Win98 and in WinME. 1. Please note that the device must be connected to the system. 2. Go to your 'My Computer' icon, right click on it, select properties - Device Manager, then click on the “+” sign next to Disk Drives. 3. Under this heading look for the device that references the Attaché (Removable Disk) that you have installed. 4. You will need to double click on the one you wish to assign the drive letter for. 5. Click on the Settings tab. At the bottom you will see the Drive Letter Assignment. Underneath this you will see the reserved drive letter that should be blank. Here you will make the change and assign the letter that you would like the drive to be. PLEASE MAKE SURE THAT BOTH THE START AND THE END DRIVERS ARE THE SAME HERE. 6. Click OK and then you will be asked to reboot the PC. NOTE: Changing drive letter of your Hard Drive (C) may affect the operation of some of your software – this is not the one that you want to change. If you do this, it may be necessary to reinstall the software for the programs that no longer respond – please use caution when changing drive letters. Here are the steps to reassigning the drive letter in Win2000 and in WinXP. 1. Right click 'My Computer' and select 'Manage.' 2. After the Computer Management console has opened, select the Disk Management folder in the left window. 3. On the right side in the bottom section, right click the drive that corresponds to the Attaché and select Change Drive Letter and Path to a known NON-Network Drive letter. 4. Click OK until you are back to the Desktop NOTE: Changing drive letter of your Hard Drive (C) may affect the operation of some of your software – this is not the one that you want to change. If you do this, it may be necessary to reinstall the software for the programs that no longer respond – please use caution when changing drive letters.

    • Can I use the USB Disk as a permenant backup medium?

      You will be able to use the USB disk as a backup medium however there are things to consider such as the limited life of the USB NAND memory, read/writes and data integrity. USB drives are great for a short term solution for longer term storage we recommend a hard disk, CD or online backup service.

    • Can I partition my Attaché?

      No, PNY does not currently support partitioning of the Attaché USB drive.

    • Why is the available capacity smaller than the announced density?

      A portion of the total capacity is used to store certain functions including optimizations of the memory that support proper Nand memory operation and therefore is not available for user storage. This is disclosed on our packaging when you see the statement "Actual usable capacity may vary, and thus is not available for data storage" PNY Continues to improve its products and will implement firmware and optimizations which may result in variance of usable capacity that is available for user storage, these implementations are required for performance and endurance of the Nand technology in PNY products.

    • My Windows system cannot detect my device, what can I do?

      Since there is no driver required for these operating systems, the device uses the built-in driver (USB Mass Storage Class Driver) from these operating systems. If your operating system cannot find the device, then it is possible that the built-in driver files were missing or corrupted; please try to recover these files from another computer or from the original Windows operating system CD. You should also verify your system OS has the most up-to-date service packs. Should you still have a problem, please try removing and re-installing the device though Device Manager or contact our technical support center.

    • I used an image recover or backup software, now my USB drive is showing a much smaller capacity than it was before this procedure was performed.

      If you have used a program that is not compatible with larger USB flash drives, it will resize the partition to a smaller size. Please discontinue use of this program with the flash drive, use the recommended size that the program calls for and follow the steps below to return your PNY flash drive to its original capacity. 1. Open Command Prompt 2. Right click on Command Prompt(cmd.exe) & Click on Run as Administrator 3. Type 'diskpart' Press enter. 4. Type 'list disk' Press enter. (this will list the drives on the computer, be sure to notice which disk number the Flash drive is, if you are not sure stop here) 5. Type 'select disk X' Press enter. Replace X with the number that your computer assigned to your USB drive. 6. Type 'clean' Press enter. If there is an error, stop here. 7. Type 'create partition primary' Press enter. 8. Type 'format fs=exfat quick' Press enter. 9. Type 'active' Press enter. 10. Type 'assign' Press enter. 11. Type 'exit' Press enter.

    • How can I remove the cap from my PNY USB Drive?

      Most PNY USB flash drives have a sliding collar that does not come off, to open this to reveal the connector please slide the collar inward toward the back of the USB drive doing this will reveal the connector. on new USB drives it the plastic may make it difficult to open and close the USB, this will loose the more you open and close the unit.

    • SLC/Non SLC Cache USB's/SSD

      There have been three types of Nan Flash technology through the USB/SSD industry. These are SLC, MLC and TLC (with QLC to be introduced Soon). SLC Nand employ faster speeds and longer life but at a significantly higher cost while on the contrary TLC is slower has slower performance and shorter life(when compared to SLC) but is less costly. PNY USB Drives and SSD drives use TLC Nand memory. Thanks to developments in Nand Flash technology TLC Nand is now able to implement a SLC cache to improve performance and reliability. SLC cache is not true SLC Nand but is employed by reserving some space in the TLC Nand storage for 1 bit per level saving of data. TLC inherently has lower Read/write speeds and SLC Cache is the approach to boost these read write i/o operations. the concern with the SLC cache implementation is that once the Cache is filled and the data write-in outstrips the load of the SLC cach the performance drops as it will now have to write directly to the TLC Nand while the SLC Cache is cleared then the cache is able to be used again. This is not the case with non SLC Cache Drives. Please refer to the example image below. Please also keep in mind that production of USB drives vary greatly per production assembly and do not use the same controller/Nand combination every time, because of this the SLC cache will vary on USB's even when the model is the same one.

    • My USB flash drive no longer works in my car stereo (or other device) after reformatting it in Windows

      If the USB flash drive capacity is larger than 32GB, Windows will reformat the flash drive using the exFAT or NTFS file system. Your car stereo or other device may not be compatible with this format and may only accept the older legacy FAT32 file system. You will need to use a third party tool in order to format large (64GB and above) flash drives to the FAT32 format as the integrated Windows formatting tool will not allow this.

  • SD/Micro SD Cards
    • Why is my SD/SDHC/SDXC card not readable by my device?

      Here are differences in the different generation of SD cards, these different generations are not backwards compatible with legacy devices. For Example: If you have a Device that will read SD cards this device will read up to 2 GB SD cards and will not read anything higher. if you have a Device that reads SDHC cards this device will read up to 32 GB SD cards but will not read anything higher. If you have a Device that reads SDXC cards this device will read up to 2 TB Cards (theoretical limit, current maximum is 1 TB)

      • As long as have a device that takes SD cards can I use any size card I want?

        Different cards are manufactured differently. It is recommended to always check with the manufacturer of the original device, or the instructions manual, to ensure the device's compatibility. you can refer to the chart below for a brief overview on which devices can use which cards.

        • Some of my pictures come out corrupted or missing. Is something wrong with my card?

          A number of different scenarios can cause a section of the card to be non-readable, such as abrupt power-loss or attempting to remove/removing the card while files are being written to it. As a first step the suggestion is to try on a different device to ensure that the file is available or not. If not, the card can be formatted, but make sure to save all other files, photos, music, video and more to a secondary location as formatting the card will erase all of the contents in it.

          • Are there any special handling instructions I need to follow when I use my card?

            For all cards, be sure to avoid removing them from devices while data is being accessed on them, i.e., pulling it out of a camera while you are previewing an image. Also, do not leave them in devices with low batteries. Flash memory is sensitive to power loss. If the batteries die while the card is in the unit, cards may be corrupted by the sudden power loss.

            • What is SDHC?

              SD Stands for Secure Digital which accounts for cards 16 MB to 2 GB SDHC stands for Secure Digital High Capacity which accounts for SD Cards from 4GB and up to 32GB. SDXC stands for Secure Digital Extended Capacity which accounts for SD Cards from 64GB and up to 2TB

              • How do I download pictures from a PNY Secure Digital Card?

                Many laptops and ultrabooks are not available with a SD Card slot. If this is not the case on your computer, an external SD/microSD Card reader can be used and they are widely available in stores and online.

                • Why are my Secure Digital Cards not read by the camera?

                  Ensure that both the Card and the Camera are compatible. As a next step, format the card, but be sure to save all files on the card to a secondary location, as formatting the card will erase all of the contents on the card. If you are still have an issue, please contact PNY Tech Support.

  • OTG Drives
      • How do I transfer my photos and videos from my iOS device to PNY DUO LINK OTG?

        1. Tap on Transfer Media and select the type of file to transfer. 2. Tap on Multiselect and select the files to transfer. 3. On the lower right corner, tap on Copy To. 4. Select folder destination. 5. Tap on Paste For further information please refer to the video below

      • How do I set a password and encrypt the PNY DUO LINK?

        Tap on “Gear icon” to access DUO LINK settings. Tap on “Privacy Setting”. Slide “USB Drive encryption” toggle to the right. Enter a six-digit password. Re-enter the same six-digit password. Note: Remember to turn encryption “off” before connecting PNY DUO LINK OTG to any computer as the computer will not prompt you for the password and will not mount the USB while it is locked. For further information please refer to the video below.

      • How do I directly capture a photo to the DUO LINK?

        Open the duo link app, on the main menu tap on the “Camera icon” on top left corner, This will bring you into the apps camera recording mode which will record directly onto the USB, if the USB is not connect no recording can occur. For Additional Information please refer to the video below

      • Why is my DUO LINK not recognized on my phone?

        Due to device's reset timing, it is recommended that, after DUO LINK is disconnected from mobile device, that end user waits for 30 seconds before attempting to reconnect. This will allow the Lightning port to reset for further use.

      • How can I view my backed up phone contacts on a computer?

        The contacts' backup is intended for viewing only via the DUO LINK app. Do not attempt to view the backup contents on a computer.

      • How do I backup my contacts to the PNY Duo Link?

        To backup your contacts please follow the below steps. 1. open the duo link app after inserting the duo link into your device. 2. from the main menu select backup 3. select contacts 4. select start backup, this will backup your contacts to a single file on the duo link. for additional information please refer to the video below :

      • How can I backup my photos/videos to the PNY DUO Link?

        Please follow the below steps to 1. insert the duo link and open the duo link app 2. from the main menu click on backup 3. select phone backup 4. select start backup. for additional information please refer to the video below :

      • How can I free up space using the PNY Duo Link?

        1. Tap on Transfer Media and select the type of file to transfer. 2. Tap on Multiselect and select the files to transfer. 3. On the lower right corner, tap on Copy To. 4. Select folder destination. 5. Tap on Paste For further information please refer to the video below :

      • How can I access the video or Photos I have stored on the PNY Duo Link?

        Please follow the steps below. 1. insert the duo link and open the duo link app 2. from the main menu select either file management or from the main tiles photos or video 3. ensure you are select on the Duo Link at the bottom of the app screen 4. select the file you wish to view or play the internal player/viewer will open the video/photo Please note that DRM Protected Movies cannot be played back from the Duo Link Drive/APP for further information please refer to the video below :