SUPPORT

Your PNY graphics card temperature will depend greatly on the environment that the card is installed into, case fans, and airflow. Current PNY Graphics cards will operate normally up until 95C. If you detect temps exceeding this, please check that your case cooling solutions are adequate.
If you continue to experience issues please open a ticket with our support team at www.pny.com/en-eu/europe/support-form-emea .

Power Supply requirements vary depending on the video card purchased. Please refer to side panel of your graphics card box for the recommended system Power Supply.

If you do not see the option to disable VSYNC in your particular game settings, you can force VSYNC off globally in the NVIDIA control panel. To do this, open your NVIDIA control panel and click on 'Manage 3D Settings'. In the center you will see the various 3D settings. Scroll to the bottom of the list and you will see 'Vertical Sync.' Click on it and choose 'Force Off.' If you notice tearing in games, force the Vertical Sync on to resolve it.

Yes. Most modern RTX cards use 0dB fan technology, meaning fans remain off at idle and only spin up under load.

Check power connections, reseat the card, try a different PCIe slot, and test with another display cable/monitor. If still no output, RMA may be required.

All Drivers are available on the NVIDIA website.
All NVIDIA driver releases can be downloaded from www.nvidia.com/en-us/drivers/

It’s recommended. Use NVIDIA’s Clean Install option or DDU (Display Driver Uninstaller) to avoid conflicts.

Connect directly to the GPU outputs. If connected to the motherboard, you’ll only use integrated graphics.

This happens if Windows is not fully updated. NVIDIA’s latest drivers require the most current build of Windows. To fix the issue, update your Windows operating system to the latest version, then reinstall the driver.

Check the GPU length, width, and slot thickness (2-slot, 2.5-slot, 3-slot). Compare with your case’s GPU clearance spec and make sure your motherboard has enough space.

Do not pull the dongle wire when disconnecting the dongle from the board. Only pull the housing of the dongle.
Do not bend the dongle wire to an angle after connecting with board.
Do not insert the dongle tilted.
Please ensure the dongle is fully seated. Power Connector Update – GeForce RTX 4090 | NVIDIA (custhelp.com)

Coil whine is common in high-performance GPUs and not a defect. It may vary by system load and PSU.

Yes. NVIDIA GPUs are designed to operate safely up to ~90°C. Ensure case airflow is adequate.

Possible causes include: CPU bottleneck, background apps, outdated drivers, or incorrect power settings (set Windows and NVIDIA Control Panel to “High Performance”).

Yes, but also check PSU wattage, temperatures, and memory stability. A failing or undersized PSU is a common cause.

Yes. Many GPUs perform a brief fan self-test at startup before switching to idle mode.

Most RTX Series cards support 4 monitors simultaneously. Check your specific model for output ports (DisplayPort and HDMI).

This usually refers to VRAM, not system RAM. Lower texture settings or resolution to reduce VRAM usage.

Not necessarily. Some motherboards run the top slot at x8 when other slots are populated. x8 Gen 4 has plenty of bandwidth for gaming.

Game Ready drivers are best for gaming, while Studio drivers are optimized for content creation apps. Both work with RTX GPUs.

Use in-game settings under Graphics → Ray Tracing / RTX. Ensure you’re using the latest driver and DX12 or Vulkan API.

No. The GPU works with just the driver. GeForce Experience is optional for features like ShadowPlay, driver auto-updates, and optimization.

Professional GPUs are designed for CAD, 3D visualization, AI, and scientific computing. They feature certified drivers, longer lifecycle support, higher reliability, and ECC memory options. GeForce cards are optimized for gaming.

Yes. They provide full CUDA, Tensor, and RT core support, just like GeForce cards, but with added VRAM and enterprise driver certification.

ECC (Error-Correcting Code) memory increases reliability by detecting and correcting data errors, which is critical for scientific, medical, and financial workloads.

Depending on the model:

• Entry-level: 6–12GB (A2000, RTX 4000 SFF)
• Mid-tier: 16–24GB (A4000, RTX 5000 Ada)
• High-end: 48GB (A6000, RTX 6000 Ada)

Yes, if the motherboard has a PCIe x16 slot and the power supply meets requirements. Full benefits (certified drivers, ISV support) are realized in workstations.

Yes. NVIDIA provides drivers for both platforms. Linux often requires manual driver installation.

Yes. Many can be installed together for rendering, compute, or AI workloads. NVLink is supported on higher-end models like RTX A6000 and RTX 6000 Ada.

Most current cards use DisplayPort 1.4a (up to 4x ports). Some models also include mini-DisplayPort or a VirtualLink USB-C port.

Yes. They support VR/AR development and use cases, often with higher reliability for professional visualization.

Ensure the card is fully seated, PCIe power connectors are attached, BIOS is updated, and latest drivers are installed.

Yes, it will. To enable maximum performance in benchmarks, set 'Vertical Sync' to "Force off" in the Manage 3D settings section of the NVIDIA control panel.

Professional GPUs prioritize accuracy, reliability, and stability in professional apps. Gaming performance per dollar is lower, but pro app performance is higher.

SFF cards are designed for compact builds, but require proper airflow. Ensure intake and exhaust fans are unobstructed.

No. You must use NVIDIA’s RTX Enterprise or Studio drivers, which are ISV-certified for professional software.

CUDA cores handle parallel compute, Tensor cores accelerate AI workloads, and RT cores handle real-time ray tracing.

To handle large datasets, complex 3D scenes, simulations, and AI models that exceed gaming GPU memory requirements.

Use RTX Enterprise Drivers for ISV certification or Studio Drivers for creative apps. Both are optimized for stability.

Yes. They support TensorFlow, PyTorch, and other ML frameworks, though NVIDIA also offers data center GPUs optimized for large-scale training.

Yes, most RTX Professional GPUs support Resizable BAR in supported systems/BIOS.

Yes, but ensure adequate cooling and PCIe slot power. Some SFF and rugged PCs may need BIOS or power tweaks.

No. GPU-BURN is an outdated program and is not reliable for testing modern NVIDIA products. NVIDIA recommends using the DCGM (Data Center GPU Manager) tool, available from the NVIDIA website, for proper testing and troubleshooting.

With our NVIDIA ECC-capable pro graphics boards (such as the RTX A6000 and others), ECC and SLI/NVLink are mutually exclusive. You may enable one or the other, but not both together. The option to enable SLI is not available after ECC mode has been enabled in the NVIDIA control panel, and the option to enable ECC mode is not available after SLI has been enabled.

Check the serial number with PNY support. Avoid third-party sellers that don’t provide proper invoices.

RAM (Random Access Memory) temporarily stores data that the CPU needs quickly. More RAM allows smoother multitasking and faster program performance.

RAM is temporary, high-speed memory that clears when the PC shuts off. Storage (SSD/HDD) is long-term and keeps data even when powered off.

DDR stands for “Double Data Rate.” DDR4 and DDR5 are the current memory generations used in modern PCs.

Sometimes, but not recommended. Different brands/timings/voltages can cause instability. For best results, use identical sticks from the same kit.

Most modern games run well with 16GB. For high-end gaming or multitasking, 32GB is recommended.

8GB is the minimum for basic tasks. 16GB is better for multitasking, spreadsheets, and productivity apps.

DDR5 has higher bandwidth and efficiency but may have higher latency. It requires a compatible CPU and motherboard.

Faster RAM helps in certain workloads (games, content creation), but gains depend on CPU and system support. Stability is more important than raw speed.

For dual-channel, install in the 2nd and 4th slots from the CPU (A2 and B2). Check your motherboard manual for exact placement.

No. DDR generations are physically keyed differently and not cross-compatible.

In Windows: Press Ctrl+Shift+Esc → Task Manager → Performance → Memory.

Enable XMP (Intel) or DOCP/EXPO (AMD) in the BIOS to run RAM at its advertised frequency.

Sometimes. New memory kits or higher-speed RAM may require a motherboard BIOS update for compatibility.

Yes, but you lose dual-channel symmetry. Best performance comes from matched pairs (e.g., 2×8GB, 2×16GB).

DDR4 typically runs at 1.2V (XMP profiles may use 1.35–1.45V). DDR5 defaults to ~1.1V.

No. RAM only fits one way into the slot due to the notch.

Check seating, slot placement, and compatibility. Try booting with one stick at a time. Clear CMOS if needed.

A small amount of RAM is reserved for hardware functions (often integrated graphics).

By default, RAM runs at JEDEC base speed. You must enable XMP/EXPO in the BIOS for full rated speed.

Yes. Run MemTest86 or Windows Memory Diagnostic to test for errors.

Yes, especially high-speed kits. Ensure airflow around RAM slots. Heat spreaders or active cooling may help.

Yes, especially with CPUs like Ryzen, which benefit from faster memory. Gains vary by title.

Latency is the delay between commands. Lower CL = faster response. Example: CL16 at 3200MHz is faster than CL22 at 3200MHz.

More RAM is better if you don’t have enough (8GB → 16GB). Faster RAM is beneficial after you meet the capacity you need.

Sometimes. Faster RAM and dual-channel improve 1% low FPS and frame pacing, especially in CPU-limited games.

SSDs use flash memory for storage, which is faster, quieter, and more durable than HDDs that use spinning disks.

SATA SSDs connect over the SATA interface and max out around 550 MB/s. NVMe SSDs use PCIe lanes and can reach several GB/s.

TBW (Terabytes Written) measures how much data can be written to the SSD over its warranty life. Higher TBW = higher endurance.

Yes, flash memory has limited write cycles, but modern SSDs have wear-leveling and typically last many years under normal use.

No. Defragmentation is for HDDs. SSDs use flash memory, and the OS automatically optimizes them with TRIM.

Yes. Many people use an SSD for the OS/programs and an HDD for bulk storage.

Check if it has an M.2 PCIe slot labeled “NVMe” or if PCIe NVMe drives are listed as supported in the manual.

You may need to initialize and format the drive in Disk Management before it becomes usable.

Some slots support both SATA and NVMe; others only support NVMe. Always check the motherboard manual.

No. Most SSDs use the standard AHCI (SATA) or NVMe drivers included with modern operating systems.

Performance depends on workload, drive health, system interface (SATA vs PCIe), and whether the SSD is nearly full.

Manufacturers use decimal units (1GB = 1,000MB), while computers use binary units (1GB = 1,024MB), so capacity appears smaller.

Allocated space is partitioned and usable. Unallocated is blank space you must format before use.

Ensure proper airflow or move it to a better-ventilated M.2 slot.

Yes. Cloning software can copy your OS and data to the SSD, allowing you to boot directly from it.

Possible causes: drive not fully seated, disabled slot in BIOS, or unsupported interface. Reseat and check BIOS settings.

Both the CPU and motherboard must support PCIe Gen4. Otherwise, the SSD runs at Gen3 speeds.

It’s reserved space that the SSD uses for wear leveling and performance.

It’s reserved space that the SSD uses for wear leveling and performance.

USB 2.0 maxes out at ~30 MB/s, while USB 3.0 can reach over 100 MB/s or more, depending on the drive.

Gen 1 = up to 5 Gbps (~625 MB/s). Gen 2 = up to 10 Gbps (~1,250 MB/s).

USB-A is the traditional rectangular connector. USB-C is smaller, reversible, and found on newer laptops, phones, and tablets.

OTG drives have dual connectors (USB-A/USB-C or microUSB) for use with both PCs and mobile devices.

Yes. NAND flash has limited write cycles, but modern flash drives last many years under normal use.

USB drives range from 2GB to 2TB, though most common are 16GB–512GB.

Some recovery or backup programs that aren’t fully compatible with larger USB drives will shrink the drive’s partition. This makes the drive appear much smaller than its actual capacity.
To restore your PNY flash drive to its full capacity, you can use the Windows DiskPart tool:
Open Command Prompt as Administrator.
Type: diskpart → press Enter.
Type: list disk → press Enter (note the disk number of your USB drive; stop if unsure).
Type: select disk X → press Enter (replace X with your USB drive’s number).
Type: clean → press Enter.
Type: create partition primary → press Enter.
Type: format fs=exfat quick → press Enter.
Type: active → press Enter.
Type: assign → press Enter.
Type: exit → press Enter.
After completing these steps, the USB drive should show its full original capacity again.

Both use NAND flash, but SSDs have advanced controllers, higher speeds, and larger capacities. Flash drives are portable and simpler.

USB cache (or write caching) is when data is first stored in temporary memory before being written permanently to the flash drive. This helps speed up small writes, but when copying a large file, the cache can fill up.

Once the cache is full, the system has to wait while the drive finishes writing data to flash. That’s why a transfer may look like it pauses or slows down, and then resumes at a different speed — it’s the cache emptying and refilling in the background.

Always use “Safely Remove Hardware” to be sure all cached data has been written before unplugging the drive.

No. Modern OSes (Windows, macOS, Linux) support plug-and-play.

FAT32 (universal), exFAT (for large files >4GB), NTFS (Windows), or HFS+/APFS (Mac).

FAT32 has a 4GB file size limit. Reformat as exFAT or NTFS.

Yes, if the phone supports USB OTG or has a USB-C port compatible with the drive.

Yes. exFAT is the best format for cross-platform compatibility.

Use the “Safely Remove Hardware” option in the OS to prevent data corruption.

Try another port, another computer, or check Disk Management to see if it needs formatting.

Only high-speed USB 3.1/3.2 drives with sustained write speeds can handle it reliably.

Yes, but it will run at USB 2.0 speeds.

Yes. They can be used for save data, media playback, or as extended storage (depending on console).

SD cards are full-sized, while microSD cards are smaller and commonly used in phones, cameras, and drones. Both follow the same standards.